We thank you for your interest in our products and the Mustela brand. 💙 If your request is related to free samples, we very rarely produce samples now in order to limit the use of single-use plastic and because the distribution of samples has been highly regulated since 2022. We are working on other ways to test our products. Please don't hesitate to inquire in a pharmacy as they may still have samples stocked.
If the packaging or wrapping of your Mustela product is damaged, we suggest you contact our consumer service department.
The purpose of this site is to allow you to discover Mustela products and the brand’s universe, but it does not allow you to order our skincare products on line. If you would like to buy our products, we recommend that you go to a Mustela partner pharmacy or parapharmacy, where you will be given personalised advice and be advised of the most suitable products for your needs, depending on your Bébé’s or your skin type.
In spite of all the care that goes into manufacturing our products and the numerous tests we carry out before they go on sale, if you notice the slightest reaction we would recommend you stop using the product, and contact your doctor if necessary. We also advise you to keep the product in question and contact us so we can investigate the situation. You can call us on +33 (0)1 43 34 75 21 or by email at: firstname.lastname@example.org.The safety of Mustela products has been our top priority for over 65 years.