Legal notice
Laboratoires Expanscience, a French public limited company (société anonyme) with a share capital of €3,081,420, whose registered office is located at 1 Place des Saisons, 92048 Paris La Défense Cedex (France), registered with the Nanterre Trade and Companies Register under number 331 930 081 and identified under intra-Community VAT number FR 89 331 930 081 (hereinafter referred to as the “Company”, “Expanscience”, “we”, “us”, “our”), is the publisher of the website http://www.mustela.com and its local or mobile versions (hereinafter referred to as the “Site”).
Mr. Jean-Paul BERTHOME, in his capacity as President of Laboratoires Expanscience, is the Publication Director of this Site.
The Site is hosted by: Amazon Web Services Inc.-410 Terry Avenue North Seattle, WA 98109-5210, USA -http://aws.amazon.com
If you experience any problems while browsing the Site, or if you have any questions concerning the Site itself, you may contact us at: Laboratoires Expanscience, 1 Place des Saisons-92048 Paris La Défense Cedex, France - Tel: +33 (0)1 43 34 60 00 - Fax: +33 (0)1 43 34 61 00
Email: consomustela@expanscience.com
Terms and Conditions of Use
I. Scope
Access to the Site and the use of its content are subject to these Terms and Conditions of Use. Accessing and browsing the Site constitutes your unconditional acceptance of these Terms and Conditions of Use.
II. Territoriality
This Site and the information it contains are not intended or approved for use in the United States, nor by U.S. citizens or residents. If you are a U.S. citizen or resident, please visit our website: www.mustelausa.com.
III. Personal Data
As part of the services offered on the Site, our Company may collect your personal data through the “Contact Us” section or through subscription to the Mustela electronic newsletter.
When providing personal data, you undertake to provide accurate information that does not infringe upon the interests and/or rights of third parties. All information requested by our Company is mandatory unless the relevant form specifies that only fields marked with an asterisk are required. Failure to provide mandatory information may prevent our Company from delivering the requested service.
If you no longer wish to receive the newsletter, you may inform our Company by clicking the hyperlink “If you no longer wish to receive the newsletter, click here” located at the bottom of each newsletter, or by completing the contact form on the “Contact Us” page and selecting the reason “Other”.
For all personal data processing activities related to the use of this Site (newsletter subscription, contact requests), our Company acts as the Data Controller and processes your personal data in accordance with General Data Protection Regulation (EU) 2016/679 (GDPR).
Our Company is the sole recipient of your personal data, together with companies, subsidiaries and sub-subsidiaries of the Expanscience Group located in France or abroad (including outside the European Union), as well as service providers and partners involved in providing the services offered through the Site (including newsletter distribution).
Personal data processed through the Site is used solely for responding to your contact requests and newsletter subscriptions. The data collected will be retained for a period of three (3) years from the date of collection or from your last contact with our Company in relation to the above-mentioned processing activities.
For more information regarding the processing of your personal data, and in particular how to exercise your rights, please consult our Privacy Policy available on the Site.
IV. Nature and Scope of Information Published on the Site
The Site may contain opinions expressed by experts in a particular field related to the Site’s content, as well as excerpts from press articles. Such information reflects solely the views of the expert or article author and does not necessarily represent the opinion of the Company.
The Site may also contain information relating to health, physical condition, medical matters or medical treatments intended exclusively for human use. Such information does not constitute medical advice under any circumstances and is provided for informational purposes only.
You must never use this information to diagnose a medical condition, prescribe treatment or medication, or use medicines. You should consult your physician or pharmacist, who are healthcare professionals qualified to provide advice tailored to your particular situation.
Accordingly, you acknowledge that the Company cannot be held liable in relation to the information and services provided on the Site, and you agree that any use of such information and services is carried out under your sole responsibility, control and direction.
The information published on the Site may contain direct or indirect references to products, programs and services of the Company that are not announced or available in certain countries or regions, may be marketed under different brand names, and may be subject to different regulations and conditions of use depending on the country. Such references do not imply any intention on the part of the Company to market such products, programs or services in your country. Please contact us for information regarding products, programs and services available in your country.
V. Forward-Looking Statements
This Site may contain forward-looking statements based on our current knowledge and beliefs. However, actual results achieved by our Company may differ significantly from those statements, as they depend on a number of competitive and macroeconomic factors beyond our control.
Without prejudice to any legal obligations regarding the amendment of such forward-looking statements, our Company does not intend to regularly update all forward-looking statements contained on this website.
VI. Intellectual Property Rights
Our Company owns the domain names http://www.mustela.com and its local and mobile versions.
The Site constitutes an intellectual creation protected by intellectual property laws. The Site as a whole and each of its individual components (including texts, website architecture, software, animations, images, photographs, illustrations, diagrams, logos, sounds, music, etc.) are, unless otherwise specified, the exclusive property of our Company, which alone is entitled to exercise the related intellectual property rights.
Accordingly, pursuant to the provisions of the French Intellectual Property Code, the legislative and regulatory provisions of all countries, and international conventions, any use of all or part of the Site, particularly by downloading, reproduction, transmission, representation or distribution, for purposes other than your personal and private non-commercial use, is strictly prohibited.
Any violation of these provisions may subject you to the penalties provided by intellectual property law, criminal law (particularly copyright and trademark infringement), and civil liability regulations.
The trademarks, domain names, designs and models appearing on the Site are the exclusive property of our Company unless otherwise stated. Any reproduction, use or modification of such trademarks, domain names, designs or models, in any manner whatsoever, is prohibited.
Our Company reserves the right to modify the content of the Site at any time and without prior notice.
VII. Photo Credits
Getty – Hisayoshi Osawa, LWA, Image Source Black, Tetra Images, George Doyle, Digital Vision, Andrew Olney, Frederic Cirou, Stella, Caroline Warren, LWA/Dann Tardif, Marcy Maloy, Frederic Cirou, Flying Colours, Experienced Skins, Andrew Olney, Glowimages, Nick White, Jose Luis Pelaez, Inc., IMAGEMORE Co., Ltd., Peter Augustin, OJO Images, Marc Debnam, Chris Ryan, PhotoAlto/Ale Ventura, Elyse Lewin, Plush Studios, ICHIRO, George Doyle, flashfilm, Stockbyte, Ned Frisk, Rich Legg, Jamie Grill, Jessica Peterson, Gen Nishino, KidStock, Loop Delay, Rollover, carlp778, Tom Merton, Alex Bramwell, SHAKTI/a.collectionRF, Cindy Singleton, Westend61, moodboard, Blend Images, Photodisc, DAJ, Antenna, Lisa Stirling, Jamie Grill Photography, James Woodson, Matelly, Ozgur Donmaz, Radius Images, Alistair Berg, Hybrid Images, Sporrer/Rupp, Richard Drury, Absodels, Echo, Dmitry Mordvintsev, Mladen Mitrinović, Vladimir Godnik, Linda Epstein.
Fotolia – Memo, Anatoliy Samara, Sergejs Rahunoks, 3dvin, mathom, WavebreakmediaMicro, lunamarina, Monkey Business, Blend Images, mbt_studio, hartphotography, Boris Ryaposov, UFO RF/a.collectionRF, JGI/Jamie Grill, auremar, Foodcollection RF, DenisNata.
Corbis – John Lund/Drew Kelly/Blend Images, Brooke Fasani, Eric Cahan, Larry Williams, Tom Grill, Christina Kennedy, Vladimir Godnik, ImageShop, Tetra Images, Jamie Grill, image100, Ned Frisk Photography, Ocean, Drew Myers, Heide Benser, Jackstar/cultura, JGI/Tom Grill/Blend Images, Wavebreak Media Ltd., AleVentura/PhotoAlto.
Istockphoto – Kati Neudert, Boguslaw Mazur, Paul Maguire, Leigh Schindler, Pascal Genest, Pedro Nogueira, Jacob Wackerhausen, Stígur Karlsson, mathompl, Alex Gumerov, Stanislav Komogorov, imagestock, irabell, hidesy, patrickheagney, firemanYU, PonyWang, hannamonika, Mark Bowden.
Shutterstock – FamVeld
Superstock – Maria Teijero
Graphic Obsession – ICONOTEC
Fotosearch – Brand X Pictures
Jean-Pierre Lagiewski
Patrick Sordouillet
VIII. Warranties and Liability
Our Company strives to ensure that the information accessible through the Site is accurate and up to date. However, our Company does not guarantee in any way that such information is accurate, complete, or current.
Our Company provides no express or implied warranty regarding all or part of the Site.
In particular, information contained on the Site, whether advisory, promotional or otherwise, does not constitute medical advice of any kind. Consequently, consulting the information available on the Site does not replace seeking advice from, or consulting, a healthcare professional (doctor, pediatrician, pharmacist, etc.).
Under no circumstances shall our Company be held liable for any direct or indirect damage, regardless of cause, origin, nature, or consequences, resulting from consultation and/or use of the Site.
We cannot guarantee access to the Site at all times, particularly due to maintenance operations, updates, or any other reason.
In particular, our Company disclaims all liability in the event of Site interruption or unavailability, software bugs, or any damage resulting from fraudulent acts by third parties through the Site (such as unauthorized access).
Our Company implements measures designed to ensure the security of files containing personal data collected through the Site. However, we cannot control the risks associated with the operation of the Internet and draw your attention to the possible risks concerning the confidentiality of data transmitted over this network.
We invite you to report any inaccuracies or omissions found on the Site, as well as any content you believe to be contrary to applicable laws, public decency, or the rights of third parties, at the following address: Laboratoires Expanscience 1 Place des Saisons 92048 PARIS LA DEFENSE Cedex France
IX. Hyperlinks
Pages of this Site may contain hyperlinks to third-party websites. These hyperlinks are provided solely to facilitate your browsing experience. Our Company has no control over the current or future content of third-party websites accessible through these links. By including a link, our Company does not endorse or associate itself with the content of those websites.
Consequently, our Company disclaims all liability concerning access to and/or content of third-party websites. In particular, our Company accepts no responsibility for any copyright, trademark, or other intellectual property infringement that may result from accessing such websites. Any liability arising from unlawful, inaccurate, incomplete, or inappropriate information contained on third-party websites, as well as any damage resulting from their use or non-use, rests solely with the publisher of the relevant website and not with our Company.
Creating hyperlinks to the Site, other than to its homepage, requires the prior written consent of our Company. Such authorization may be withdrawn at any time without compensation. Under no circumstances may the pages of this Site be embedded within another website. In all cases, visitors must be informed that they are leaving one site and entering another.
X. Amendments to These Terms
Our Company informs you that these Terms and Conditions of Use may be amended at any time without prior notice. Such amendments become effective upon publication online and are deemed accepted without reservation when you access the Site after they have been posted. We recommend that you consult this section regularly.
XI. Disputes
These Terms and Conditions of Use are governed by French law, in particular: Law No. 2004-575 of June 21, 2004, on Confidence in the Digital Economy; Law No. 78-17 of January 6, 1978, relating to Information Technology, Files and Civil Liberties. French courts shall have exclusive territorial jurisdiction over any dispute relating to the Site.
Cookie Policy
We use cookies to make the Site easier to use and to better tailor it to your interests and needs.
I. What is a cookie?
"Cookies" are tracking technologies that are placed and read when visiting a website (web beacons, pixels, etc.). They allow access to information stored on the terminal device used by a user (computer, tablet, smartphone, etc.).
The cookies we use are primarily intended to optimize your browsing experience on the Site. They enable us, for example, to remember your preferences (language, shopping basket, etc.) and login information (such as IP address, geographical location, browser type and version, operating system, information relating to your visits and use of our Site, etc.) during browsing sessions and future visits.
II. How long does a cookie remain active?
Except for technical cookies necessary for browsing the Site, cookies will only be stored on your device if you consent. If you continue using the Site after the cookie banner has appeared on the homepage, we consider that you consent to the storage of cookies on your device. This consent remains valid for a period of thirteen (13) months.
III. Which cookies do we use?
Cookies placed on the Site are used for the purposes described below. They may be placed either by us or by third parties.
Technical cookies : These cookies are necessary for navigation. Without them, the Site would not function properly. These cookies allow us, for example, to adapt the presentation of the Site according to your display preferences (language, display resolution), remember passwords and information entered into forms (registration or login information).
Statistical cookies : These cookies enable the compilation of statistics concerning traffic and usage volumes relating to the various sections and content of the Site.
Cookie: _cs_id
Provider: ContentSquare
Type: Analytics
Description: Contains the ContentSquare user identifier.
Duration: 13 months
Cookie: _cs_s
Provider: ContentSquare
Type: Analytics
Description: Contains the number of pages viewed during the current session.
Duration: 30 minutes
Cookie: _cs_vars
Provider: ContentSquare
Type: Analytics
Description: Used by ContentSquare to record custom variables.
Duration: Session
Cookie: _cs_ex
Provider: ContentSquare
Type: Analytics
Description: Used to exclude certain visitors from data collection.
Duration: 30 days
Cookie: _cs_c
Provider: ContentSquare
Type: Analytics
Description: Used to store the user's consent regarding data collection.
Duration: 13 months
Cookie: _cs_optout
Provider: ContentSquare
Type: Analytics
Description: Used to exclude certain visitors from data collection.
Duration: 13 months
Cookie: _cs_mk
Provider: ContentSquare
Type: Analytics
Description: Used for Google Analytics and Adobe integrations and sends a random millisecond timestamp.
Duration: 30 minutes
ContentSquare is a solution that aggregates browsing and usage data in order to improve the user experience. The statistics produced are anonymous.
Advertising cookies : These cookies are used to display advertisements or provide information tailored to your interests, both on the Site and elsewhere while browsing the Internet. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. These cookies mainly depend on advertising networks and we do not control their use.
Social media cookies : These cookies may be placed on your device by third parties, particularly social network websites. They enable social media platforms to track your browsing activity when you are simultaneously logged into your account on the relevant social network.
IV. Managing cookies: accepting or refusing
Browser settings
You may disable cookies at any time. Your browser can also be configured to notify you when cookies are being placed on your device and ask whether you wish to accept them.
You may accept or reject cookies on a case-by-case basis or reject them permanently.
Please note that changing cookie settings may affect access to services requiring cookies.
The procedure for managing cookies varies depending on the browser used. Consult your browser's help menu for instructions.
Internet Explorer
https://support.microsoft.com/en-us/products/windows?os=windows-7
- Click Tools, then Select Internet Options
- Click the Privacy tab, Under Settings, move the slider upward to block all cookies or downward to allow all cookies and Click OK
Firefox
https://support.mozilla.org/fr/kb/cookies-informations-sites-enregistrent
- Click the menu button and select Options
- Select Privacy
- Set History to "Use custom settings for history"
- Uncheck Accept cookies
- Changes will be saved automatically
Safari
https://www.apple.com/legal/privacy/fr-ww/cookies/
- Go to Settings
- Select Safari
- Select Privacy
- Select Cookies and Website Data
- Choose Always Block
Google Chrome
https://support.google.com/chrome/answer/95647?hl=fr
- Select the Chrome menu icon
- Choose Settings
- Select Show advanced settings
- Under Privacy, choose Content settings
- Select Block sites from saving any data
- Click OK
V. More information about cookies
More information can be found on the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
Privacy Policy
We collect personal data through the website http://www.mustela.com and its local and mobile versions.
This Privacy Policy describes how we process, as Data Controller, the personal data of customers and prospective customers collected through the Site.
Please note that we also collect personal data through cookies. For additional information, please consult our Cookie Policy.
I. What personal data do we process and for what purposes?
Data subjects
Users of the website who utilize the contact form, and individuals wishing to receive Expanscience newsletters.
Personal data collected
- Title
- First name and surname
- Email address
- Telephone number
- Postal address
- Personal situation
- Date of birth or the date of birth of your children
Purpose of processing
Sending commercial communications, including newsletters, concerning our products and services
Responding to questions submitted through the contact form
Legal basis
Our legitimate interest, namely informing you about our products and services.
We believe that the risks associated with personal data processed on the basis of our legitimate interests are adequately controlled and are neither excessive nor intrusive. We have implemented appropriate safeguards, including suitable retention periods and security controls.
If you choose not to provide the personal data required, we may be unable to provide the requested services. Mandatory fields are indicated by an asterisk on the forms.
II. Recipients of your personal data
We may share your personal data with service providers supporting our business activities, including:
- Hosting and maintenance service providers
- Marketing providers and advertising partners
- Customer satisfaction survey and polling providers
These service providers have been carefully selected and are contractually required to process personal data only for the specific services requested and to implement appropriate security measures.
III. International transfers of personal data
By default, your personal data is hosted within the European Union.
However, depending on the origin of the request and the country concerned, personal data may be transferred outside the EU when a request relates to a non-EU country. In such cases, the transfer will only be made to processors providing safeguards equivalent to those applicable within the European Union.
IV. How long do we retain your personal data?
We delete personal data relating to prospective customers three (3) years after the last contact with us, such as: A request for information, A click on a hyperlink contained in one of our emails
After this period, data may be retained in archived databases (without the sending of marketing emails) in order to comply with accounting, tax and social obligations for a period of five (5) to ten (10) years.
V. Security of your personal data
We have implemented physical, electronic and administrative security measures, including firewalls and password-protected systems, to secure access to personal data. Access to personal data is restricted to employees who need such information in order to provide services. All authorized personnel are subject to confidentiality obligations and receive training in personal data protection.
VI. Your rights
As a data subject, you benefit from the following rights under GDPR and applicable national legislation:
- Right of access : You have the right to obtain confirmation as to whether your personal data is being processed and to receive a copy of that data.
Right to rectification : You may request correction of inaccurate or incomplete personal data.
Right to erasure ("right to be forgotten") : You may request deletion of your personal data when there are no longer legitimate grounds for processing it or when processing is unlawful.
Right to restriction of processing : You may request that processing be restricted while a rectification request is being examined or as an alternative to deletion.
Right to data portability : You may obtain personal data you have provided to us in a structured, commonly used, machine-readable format and, where technically feasible, request its transfer to another controller.
Right to object : You may object at any time to processing based on our legitimate interests for reasons relating to your particular situation. If you object to direct marketing, your personal data will no longer be used for such purposes.
Right to withdraw consent : Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
VII. General Information
This Privacy Policy may be updated periodically. We will inform you of any substantial changes affecting the way your personal data is processed.
For any questions regarding this Privacy Policy or our use of your personal data, please contact:
Email: mypersonaldata@expanscience.com
Postal address:
Laboratoires Expanscience
1 Place des Saisons
92048 PARIS LA DEFENSE Cedex - France
Before responding to a request, we may require additional information in order to verify your identity. If you do not provide the requested information and we are therefore unable to identify you, we may refuse to process your request.
If you are not satisfied with our response or believe that our processing of your personal data does not comply with data protection laws, you may file a complaint with the competent supervisory authority. In France, the supervisory authority is: Commission Nationale de l'Informatique et des Libertés (CNIL)
www.cnil.fr
© Laboratoires Expanscience – All Rights Reserved – June 2019