I bought a Mustela product but it is damaged. What can I do?
If the packaging or wrapping of your Mustela product is damaged, we suggest you contact our consumer service department.
Is it possible to buy Mustela products on this site?
The purpose of this site is to allow you to discover Mustela products and the brand’s universe, but it does not allow you to order our skincare products on line. If you would like to buy our products, we recommend that you go to a Mustela partner pharmacy or parapharmacy, where you will be given personalised advice and be advised of the most suitable products for your needs, depending on your Bébé’s or your skin type.
What should I do if my baby’s skin has a bad reaction to a Mustela product?
In spite of all the care that goes into manufacturing our products and the numerous tests we carry out before they go on sale, if you notice the slightest reaction we would recommend you stop using the product, and contact your doctor if necessary. We also advise you to keep the product in question and contact us so we can investigate the situation. You can call us on +33 (0)1 43 34 75 21 or by email at: firstname.lastname@example.org.The safety of Mustela products has been our top priority for over 65 years.
Can I receive samples of Mustela products?
Each of our products is intended for a specific skin type or a particular situation (pregnancy, breastfeeding, skin problem, etc.). We, therefore prefer not to send samples to our users, because they might not be suited to their needs. If you would like to discover our products, we invite you to go to a Mustela partner pharmacy or parapharmacy: they will give you personalized advice and possibly some samples. Many maternity hospitals as well as some paediatricians and dermatologists also offer new mothers trial doses of our skincare products. Finally, we are present every year at the Baby salons in Lille, Paris and Lyon: do not hesitate to come and meet us.