Accessibility

This page is not a help page.

It aims to present the overall level of accessibility observed on the site in accordance with current regulations and applicable standards.

What is digital accessibility?

Digital accessibility is a set of rules and best practices that cover functional, visual, technical, and editorial aspects.

Following these rules and best practices ensures that digital content (websites, mobile applications, PDF documents, etc.) is accessible to people with disabilities.

An accessible website allows, for example:

  • Customizing the display via the operating system and/or the browser (increasing or decreasing text size, changing fonts, modifying colors, stopping animations, etc.).
  • Navigating using assistive technologies such as screen readers or braille displays.
  • Navigating without using a mouse, with the keyboard only, switches, or via a touchscreen.
  • Accessing videos and audio content using subtitles and/or transcripts.
  • Etc.

Accessibility statement

Laboratoires Expanscience is committed to making its websites (internet, intranet, and extranet), mobile applications, software, and digital urban equipment accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.

This accessibility statement applies to the website https://www.mustela.com

Compliance status

The website “https://www.mustela.com” is partially compliant with RGAA (version 4.1) due to the non-compliances listed below.

Test results

The RGAA version 4.1 compliance audit carried out in January 2023 by Ideance shows that:

  • The overall compliance rate is 79.7% (calculated by dividing the number of compliant criteria by the number of applicable criteria).
  • The average compliance rate is 91.7% (calculated as the average compliance rate across each page).

Non-accessible content

Non-compliance

List of non-compliant criteria:

1.2 Are decorative images properly ignored by assistive technologies?
3.2 On each web page, is the contrast between text color and background color sufficient (excluding special cases)?
4.1 Does each pre-recorded time-based media have, where necessary, a text transcript or audio description (excluding special cases)?
4.5 Does each pre-recorded time-based media have, where necessary, a synchronized audio description (excluding special cases)?
7.1 Are scripts, where necessary, compatible with assistive technologies?
7.3 Can scripts be controlled using the keyboard and any pointing device (excluding special cases)?
8.2 For each web page, is the generated source code valid according to the specified document type (excluding special cases)?
8.7 On each web page, is each language change indicated in the source code (excluding special cases)?
8.9 On each web page, are tags not used solely for presentation purposes? Is this rule respected?
9.1 On each web page, is the information structured using appropriate headings?
9.2 On each web page, is the document structure consistent (excluding special cases)?
10.2 On each web page, does the visible content remain available when stylesheets are disabled?

Content not subject to accessibility requirements

  • The “Didomi” cookie management and consent feature.
  • The “hCaptcha” spam protection system.
  • The “YouTube” video player.

Preparation of this accessibility statement

This statement was created on 26/01/2022 and updated on 05/02/2024.

Technologies used for the website

HTML5
SVG
ARIA
CSS
JavaScript

Testing environment

Tests were carried out with the following combinations:

  • Firefox 95.0.2 and NVDA 2021.3.1
  • Firefox 95.0.2 and JAWS 2021
  • Safari and VoiceOver (macOS 12.0.1)
  • Safari and VoiceOver (iOS 15.2)

Tools for assessing accessibility

  • Colour Contrast Analyser
  • Firefox Developer Tools
  • Web Developer (Firefox extension)

Pages of the site that were tested

  • Home page
  • Search results for the term “baby”
  • Contact page
  • FAQ
  • Ingredients page
  • Category page
  • Product page
  • Content page
  • Diagnostic form

Feedback and contact

If you are unable to access any content or service on this site, you can contact us through one of the following means to be directed to an accessible alternative or obtain the content in another format:

  • Send us a message via our contact form
  • Write to us at: consomustela@expanscience.com
  • Call us at: 01 43 34 60 00
  • Write to us by post at the following address:

1 Place des Saisons
92048 Paris La Défense Cedex (France)

Enforcement procedure

This procedure should be used in the following case:

You have reported an accessibility issue to the website manager that prevents you from accessing content or a service, and you have not received a satisfactory response.

  • Write a message to the Defender of Rights
  • Contact the Defender of Rights representative in your region
  • Send a letter by post (free of charge, no stamp required) to the following address:

Défenseur des droits
Libre réponse 71120
75342 Paris CEDEX 07